Refund policy
30-day first-order guarantee
Try your first Kakivra order for 30 days from delivery. If it is not for you, contact support@tendfieldgardens.com with your order number within that window. We will refund the product price to your original payment method. Ordinary shipping is excluded, and no return of used soap is needed. The guarantee applies to your first order, including your first subscription shipment; it does not renew with later subscription shipments.
60-day returns for unused items
We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and unopened, in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please contact us at support@tendfieldgardens.com.
If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at support@tendfieldgardens.com.
Damaged Items
We carefully package all orders to ensure they arrive in excellent condition. However, if your product arrives damaged, defective, or physically broken, please report it within 72 hours of delivery by emailing support@tendfieldgardens.com and including clear photos of the damage.
If eligible, customers may choose one of the following options:
- A replacement product (sent at no additional cost), or
- A refund for the defective item
Please note that only one resolution option (replacement or refund) may be selected per order.
Damage to packaging alone does not qualify as a damaged product. Items damaged through normal use, wear and tear, or misuse are not eligible for refunds or replacements.
Shipping & Delivery
While we aim to deliver your order promptly, delays outside of our control—such as courier issues or customs—may occur.
For delivery-related problems, please contact the shipping carrier directly. Kakivra is not liable for lost, stolen, or delayed packages once they leave our facility.
Incorrect Shipping Address
Please ensure that the shipping address entered at checkout is correct.
If an incorrect address is provided and we are not notified within 24 hours, we cannot offer a resend or refund.
Policy Updates
We reserve the right to update this Refund & Return Policy at any time. Customers are responsible for reviewing the most current version of this policy before purchasing. By completing your purchase, you acknowledge and agree to the terms outlined in this policy.
For any questions or concerns regarding refunds, returns, or your order, please contact: support@tendfieldgardens.com. We're here to help.
Previous Tendfield Gardens purchases
Orders placed under Tendfield Gardens remain covered by the shipping and return commitments shown when purchased, including the 60-day Plant-Through Promise where offered. Contact support@tendfieldgardens.com with your order number for help.